Pricing
Our Rates
Transparent Pricing,
No Hidden Fees
Straightforward rates for plumbing and heating.
You'll always know what to expect before we begin.
| Service | From | Details |
|---|---|---|
Standard Visit Mon–Fri, 8am–5pm | £100 first hour | The minimum charge covers the first full hour on site — the clock starts only once our engineer arrives at your property. After the first hour, time is billed in 30-minute increments. |
Emergency Visit Evenings & Weekends | £140 first hour | Priority attendance outside normal working hours. After the first hour, time is billed in 30-minute increments. |
Boiler Service Domestic | £100 | A thorough standard service for domestic boilers. Please note: if a fault is found during the service, any additional repairs or replacement parts will be quoted and charged separately. |
| Quotes for Larger Works | Free | Bathrooms, full heating installations, pipework upgrades and larger plumbing projects are quoted in writing following a site visit and inspection. You'll typically receive your written quote within 24 hours. |
Mon–Fri, 8am–5pm
The minimum charge covers the first full hour on site — the clock starts only once our engineer arrives. After the first hour, time is billed in 30-minute increments.
Evenings & Weekends
Priority attendance outside normal working hours. After the first hour, time is billed in 30-minute increments.
Domestic
A thorough standard service for domestic boilers. If a fault is found, any repairs or replacement parts will be quoted and charged separately.
Written Quote
Bathrooms, heating installations, pipework upgrades and larger projects are quoted in writing after a site visit — typically within 24 hours, with no obligation to proceed.
Good to Know
- The initial one-hour visit charge is payable on the day by card or bank transfer.
- For larger works, the remaining balance is due upon completion of the job.
- Parts and materials are charged separately and will be itemised clearly.
- Time spent sourcing essential materials needed to complete a repair is chargeable labour time.
- Parking fees or permits required to access your property are chargeable to the customer.
- Parking and congestion charges may also apply in certain areas of London.
- Appointments cancelled with less than 2 hours' notice may be subject to a minimum one-hour charge.
- All work is carried out by qualified, insured engineers. Gas works are completed by a Gas Safe registered engineer.
Frequently Asked Questions
Will there be a call-out charge?
We don’t charge for travel time. However, once our engineer arrives at your property, a minimum charge of one hour’s labour applies. After the first hour, time is billed in 30-minute increments so you’re only charged for the time actually spent on the job.
How quickly can you attend?
We typically offer same-day or next-day appointments across South London, subject to availability. Emergency visits outside normal hours are given priority — please call us directly for urgent issues.
How do I pay?
The first-hour charge is payable on the day by card or bank transfer. For larger jobs, the remaining balance is due once all work has been completed to your satisfaction.
Will I receive a written quote?
Yes, always. For larger projects — including bathrooms, heating system installations, or pipe replacements — we provide a full written quotation following a site visit. You’ll normally receive this within 24 hours of inspection, with no obligation to proceed.
What does the initial visit cover?
The initial visit covers diagnosis and, where possible, minor repairs within the first hour. Depending on the nature of the fault, additional parts or further labour visits may be required — we’ll always explain the situation clearly before any further work is carried out.
Do you guarantee your work?
Yes. We provide a 12-month labour guarantee on all installations we carry out. Manufacturer warranties apply separately to any parts or appliances we supply and fit.
Are you insured and qualified?
Absolutely. We carry full public liability insurance and all gas-related work is performed exclusively by a Gas Safe registered engineer. Our registration details are available on request.
Can I supply my own fixtures or appliances?
Yes, we’re happy to install customer-supplied items. Please be aware that we’re unable to offer a guarantee on parts we haven’t sourced ourselves. If you’d prefer, we can also help you find the right products through our trade suppliers at competitive prices.
Will I be informed of costs before work continues?
Yes. The initial visit covers diagnosis and minor repairs where possible. If additional work or parts are required, we will explain the cost and obtain your approval before proceeding.